Product Bulletin: HubSpot integration not successful when custom domain is enabled

SYMPTOMS

After the authorization link is copy pasted into a new tab, and when user clicks on "Connect app" to continue with the integration, the screen refreshes and the user should see a message that reads "HubSpot integration is successful". 

In this case, the screen refreshes to a blank screen and there is no confirmation message. 

CAUSE

Custom domain has been enabled for the customer

RESOLUTION

• The custom domain needs to be disabled on Crixus. Login to Crixus, find the customer details and click on the Additional details tab. 
• Toggle the switch for Use custom domain
  
  
  
  
• Ask the customer to logout of Pronto and log back in. 
• Once the customer logs back in and navigates back to Integrations under settings, they should be able to complete the HubSpot integration successfully.